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Here at RocketFire we want to help as many people as we can, websites and online stores are a big need for many businesses but we are picky about who we work with, because we know our strengths and want to give our customers the highest satisfaction.

Here are some of the qualities that we LIKE in a customer.

1. They are small business owners/retail owner

We love helping small business owners and retailers manage and support their websites. If you are a business/retail owner we want to help you with your website!

2. They understand the importance of a website

We expect all customers to understand the importance and power of a website. We don’t have time to educate you about why your business needs to have a website, we feel it is pretty easy to understand why your business needs a website, because everyone is connected to the internet and they are searching online for products and services just like yours.

3. They don’t want to be involved in the design process and trust our expertise and experience

You are hiring us because we have the design knowledge and experience to build a working website for your business. We expect all out customers to trust us with the design and functionality of your website.

4. They want to have a web guy to support their website

We have noticed that most web designers don’t support the websites they create. We want you to know that we will support and maintain every website we build so that you are a happy customer.

5. They want more education about online marketing

We will continue to educate your business about online marketing and teach you the essentials of SEO, Email marketing, Social media marketing and content marketing so you can be successful online.

6. Understanding that we are a business

We have expenses and can’t do free websites or deeply discounted websites.

7. Easy to work with

We love people who are like us and easy to work with. We are people just like you and we can make mistakes and are willing to fix them.

 

Here are some customer expectations we avoid

1. Once you have a website you will immediately get more business

This is never true. Websites need a lot of work to become noticed online.

2. Wanting the design to be exactly the way you want it

If you want to control every aspect of design, we are not a good fit. You hired a web designer for their knowledge and experience, you wouldn’t tell a dentist how to do his job, because he has the knowledge, experience and tools to do what he needs to do, the same thing goes for us, we have the tools knowledge and experience to build a website that works for your business. We require every customer to read this funny article about web design – http://theoatmeal.com/comics/design_hell

 

3. Do It Yourself People

If you want to do it yourself you can pay these guys:

Weebly

Wix

Light CMS

Thanks for reading and I hope you enjoyed it. If you have questions feel free to contact Jordon here.